How to handle an underperforming member of staff

Quick Tips

  1. Handle the situation! Do not avoid having the difficult discussion!
  2. Provide clear instructions on what is expected of the individual
  3. Break targets down in small bite size chunks that are SMART (specific, measureable, achievable, realistic and time bound)
  4. Have regular catch up sessions with the employee and give constructive feedback. If something was done well say so and if something needs improvement say so!
  5. Provide training for any areas of weakness identified. Remember that training can take many different formats.
  6. Assign the employee a mentor/coach as appropriate
  7. Give time to see results. If no results at the end of the timeframe invoke a more formal approach.
  8. If despite the above there is no sustained improvement, seek suitable alternatives if appropriate or invoke dismissal procedures.
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